1. Scope
This Refund Policy applies to all payments made to IntelliPro Solutions Private Limited ("IntelliPro Solutions") for software services rendered, unless otherwise stated in a separate agreement between IntelliPro Solutions and the client.
2. Refund Eligibility
Refund eligibility is determined based on the terms outlined in the service agreement between IntelliPro Solutions and the client. Generally, refunds may be considered under the following circumstances:
Failure to deliver the agreed-upon software services.
Significant deviations from the agreed-upon specifications or functionality of the software services.
Material breaches of the service agreement by IntelliPro Solutions.
3. Refund Process
To request a refund, clients must submit a written refund request to IntelliPro Solutions within the specified timeframe outlined in the service agreement. The request must include:
Details of the payment transaction.
Reason for the refund request.
Any supporting documentation or evidence.
4. Refund Evaluation
Upon receipt of a refund request, IntelliPro Solutions will evaluate the request based on the provided information and the terms of the service agreement. IntelliPro Solutions reserves the right to:
Approve or deny refund requests at its sole discretion.
Partially refund payments based on the extent of services delivered or any applicable fees.
Request additional information or clarification from the client to facilitate the refund evaluation process.
5. Refund Processing
If a refund request is approved, IntelliPro Solutions will process the refund within a reasonable timeframe, typically within [number] business days. The refund will be issued using the same payment method used for the original transaction, unless otherwise agreed upon by both parties.
6. No Refund Obligation
IntelliPro Solutions is not obligated to provide a refund if:
The client fails to adhere to the terms of the service agreement.
The client requests a refund for reasons unrelated to the performance or quality of the software services provided by IntelliPro Solutions.
The client fails to provide sufficient evidence or documentation to support the refund request.
7. Changes to Refund Policy
IntelliPro Solutions reserves the right to modify or update this Refund Policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on the IntelliPro Solutions website.
8. Contact Us
For inquiries or assistance regarding refunds, please contact IntelliPro Solutions at info@iprospl.com.